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Routing Rules

5 Active Rules Across 1,280 Matches

Order	Rule	Scope	When	Then	Matches	Enabled
1	Enterprise VIP Top tier accounts	Account	Plan Is Enterprise	Route To Success	92
2	Billing Topics Payments and invoices	Topic	Topic Is Billing	Add Label Billing	311
3	After Hours Outside business hours	Schedule	Time Is Off Hours	Notify On Call	44
4	Urgent Escalation High priority tickets	Priority	Priority Is Urgent	Assign To Tier 2	148
5	Bulk Senders Automated mailers	Sender	Domain Is No Reply	Skip Assignment	620
6	Low Signal Likely spam	Risk	Score Below 20	Move To Spam	38
7	Refund Requests Money back asks	Finance	Topic Is Refund	Escalate Finance	27

7 Rules Evaluated Top To Bottom

5 Active